Insight

Am I the only one who thinks Insight Communications is full of jackass employees? I know they aren't the only company that has employees who don't do their job. That seems to be commonplace these days. It just gets old constantly having to make phone calls and/or emails to get something done.
I've dealt with Insight for four or five years now. You have to go through the typical, lengthy voice automated b.s. to get to an employee that reads straight from a screen, and has to transfer you to someone else. I called them on the 5th to cancel cable, but keep broadband. "George" didn't want me to cancel, but let's face it: The programming rarely changes and the economy blows. (What's with Insight commercials advertising that they're hiring because of increased volume?) Maybe they need more idiots to take cancellation calls and try to get them to stay by "saving them some money." That's what George did. He said he could save me $15 a month. I didn't even let him tell me how. They always try to get you to get a phone and lure you in for that one year deal, just like their other services that rise substantially after you've been with the company for a year. What other cable company can you use in the area besides them?
I thought I would return my cable box and that would be it. I received my bill Friday and there was NO CHANGE! (As I type this, 2 commercials in a row came on, telling you how great Insight is.) Rather than call and deal with another incompetent fool, I communicated via the way most companies now promote, but don't use: EMAIL. Last time I emailed them about something I never even got a response. I was doubting I'd get one this time around, but I'm real optimistic. I emailed Sunday night and got a reply this evening from Shatonya. They needed my account number. WTF? You mean you don't have access to it? I gave my *mandatory* address and my Insight email address. After replying with my account number I never heard back. I emailed Shatonya again, this time I'm sure I sounded a bit hateful. She wrote back that she did in fact reply. I never saw it. They finally made the adjustments to my account on the 17th. My bill went from $130 to $95.
The people that come to do installations are just as shoddy. When we moved into this house, cable wasn't even available out here! We had satellite. (Does DirectTV even offer Internet anymore? I remember inquiring about it back when we had satellite and it was hundreds of dollars just to get it going.) Some of the rooms in our home were already wired. (The lying ass builder stood here and told us there would be phone and cable jacks in every room.) When we ordered cable I requested that they do some installations in other rooms. I even told the person on the phone that there was a brick wall on the other side of the wall I wanted one of the jacks installed on. Of course they didn't notify the guy doing the installation.
The installation guys don't want or know to do but the bare minimum and sloppy ass job. This guy hated that he had to drill two bedrooms. Forget about a nice, professional wall installation, he went through the floor just next to the wall. They do anything to avoid going down a wall. They did the same thing at work last year when we switched our phone/internet to them. We now have a horrible looking bare wall with a cable outlet near the ceiling because the installer claimed he couldn't go down any further. Maybe Insight shouldn't pay their employees a flat fee and nothing more for overtime.
Insight sucks and I'm tired of their commercials touting them as the best in the industry. Maybe they are. Every corporation seems to run the same low standards these days. Everything takes multiple phone calls with multiple idiots. Nothing is done right the first time. Prices increase.